All orders for this particular store are shipped from our warehouse based in Salt Lake City, United States of America within 24 hours on business days, with DHL.
MOUS offers a variety of shipping options to countries around the world. From this particular store we ship to; USA, Canada, United Kingdom, and Europe.
For other locations, including; Australia, New Zealand and Asia including; Japan, Malaysia, Hong Kong, Taiwan, South Korea, Indonesia, Singapore and the Philippines please visit this store here.
International orders are subject to shipping costs which are calculate based on location at checkout. Please note, international post may be subject to customs and duties fees and take between 3-10 business days.
Replacements and Refunds
We apologise if you are not entirely satisfied with your purchase. We offer replacements or a refund for requests made within 14 days of purchase if they abide by the conditions listed below:
Replacements and refunds will only be offered if your item/s has experienced manufacturing defects. Given the information to which you provide us, a MOUS team member may require further evidence of the defect to which you must cooperate to continue with your request.
MOUS has the right to decline your request, if on inspection our team member does not believe your request follows our conditions.
Further, your request must be made within 14 days of first receiving your purchase (special circumstances will be considered).
Typical replacement scenarios that will not be accepted include:
- If you have entered the wrong shipping address, unfortunately we cannot offer a replacement, nor redirect your item/s if the order has already been dispatched.
- If you have selected the wrong colour.
- Damaged experienced to your item/s incurred by the user.
- Inability to properly tighten the bottle (The MOUS Fitness Bottle has been designed to accommodate for the majority of strength abilities, therefore, some users may find it more difficult to tighten than others)
- Your request for a replacement due to the MOUS Fitness Bottle not including a whisk ball or whisking device (the MOUS Fitness Bottle does not include a whisk ball or alternative device)
- Your request for a refund due to the MOUS Fitness Bottle not being made of glass.
- Your request for a refund due to the MOUS Fitness Bottle not including a whisk ball or whisking device.
Replacement and Refund Process
To request a replacement or refund, please contact us at firstname.lastname@example.org.
Upon receiving your request a MOUS team member will contact you, with either confirmation of approval or a request for further information.